Helpful Information for Patients

In an effort to make sure your visit to the office goes smoothly, we've put together some important information to assist you.

 

**New patients please arrive 15 minutes early, so that we can process your paperwork and coordinate insurance benefits.

 

**Please bring all your medications with you to each appointment, as medications can change from doctor to doctor, and visit to visit.

 

**ALL patients MUST bring their health insurance card with them to their appointment for verification purposes.

 

**Walk-ins are welcome (established patients only), although without an appointment, sometimes the wait can be a little longer.

 

**We ALWAYS try to accomodate sick patients within 24 hours...preferably the same day, whenever possible.

 

**We have lab techs available ALL DAY, EVERYDAY to perform lab draws, when necessary.  It is not necessary to make an appointment for a lab draw that has been ordered by Dr. Ching.

 

**MEDICATION REFILLS:  If you are in need of a medication refill, we have found it quickest and easiest for you to contact your pharmacy and request a refill (most pharmacies have free apps for your smartphone, which makes this process very convenient).  They will then make an electronic request of our office via computer.  Please allow 3-5 days for medication refills, although most are completed more quickly.  It is best to request the refill while you still have at least five days of medication in the bottle.  If you encounter ANY problems at all with the pharmacy, you can ALWAYS call the office and leave a message for a medical assistant to address the issue.

 

***In the event of an emergency, and you need medical attention after hours, you should go to the nearest hospital, or urgent care center.  We have a provider on call 24 hours a day to assist you with URGENT medical issues.  They are available through our telephone answering service.***

We accept assignment on MOST major insurances, including Medicare.  Please contact your insurance carrier to verify that we are "In-Network" providers before your first appointment.  Although we will assist you as much as possible, it is the patient's responsibility to make sure that they are covered by insurance at each office visit.  It is also the patient's responsibility to make sure we have the correct insurance information at each visit.  Failure to do so will result in a balance for the patient.  Thank you for being diligent about providing us with accurate information.

IMPORTANT TELEPHONE NUMBERS, IN CASE OF EMERGENCY:

Organization Phone Number
Poison Control Centers 1-800-222-1222
Emergency Services & Fire Department 911
Centers for Disease Control and Prevention 1-800-CDC-INFO
Adult Protective Services 210-333-2004
Child Protective Services

1-800-252-5400

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Ching Healthcare Institute

7115 Fairlawn Drive

San Antonio, TX 78223

Phone:  (210) 337-2600

Fax:  (210) 337-2644

 Serving patients in

San Antonio since 1995. 

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